Hey! I'm Chess, a community support intern here at Aceable. I started my internship in early January and have learned a lot during the past couple months. I've gained a lot of technical skills useful for day-to-day operations and helping customers with their questions. But the most important skill at Aceable (and life in general) is grit.
What is Grit?Grit can be defined as strength of character or the ability to overcome failure and continue to work toward success. People with grit are not always the people with the most natural ability, but their work ethic and ability to overcome obstacles allows them to achieve success. Grit is a very valuable characteristic in almost any venture, as it gives someone an advantage in overcoming the inevitable obstacles they will face.
In a TED talk with Angela Duckworth, a leading researcher on grit, she discusses her findings that kids with grit were more likely to be successful in a classroom. This idea definitely carries over into business as well. As businesses face obstacles, employees need to have the grit to overcome those obstacles and keep chugging along to the final goal. This idea is even more applicable to smaller, growing companies, like Aceable, which have to overcome many speed bumps to grow and prosper. Having gritty people in a growing company is essential to the company’s success because they know how to work past obstacles and achieve goals.
Grit also means treating goals as marathons, not sprints. This is important, because in order to achieve goals, one must grind through the good and the bad and not get tripped up. People who approach goals in this way are more likely to be successful because they know that obstacles are coming and know how to work through them. People with grit achieve goals by not getting down about failure. They work through it instead.
Learning the value of grit
At Aceable, I have learned the value of grit. Working through difficult customer support questions and keeping on top of other projects are opportunities for me to show grit. One specific example is working to help customers through challenging situations. I have to both feel empathy for the customer and also help them find a solution to their problem. Sometimes this takes multiple chats and calls to the DPS. Finding a simple solution can take a lot of time. However, I always have to grind through to find the solution and help the customer. The process can be tedious, but it’s rewarding to satisfy a customer!
To achieve success, you have to approach some projects with that “marathon, not a sprint” mentality. For example, one of the projects that I have been working on is generating certificates for Aceable Defensive Driving and Drivers Education. This is a continuous daily task, and we are constantly tweaking things to make it more efficient and accurate. It is a long process, but I know that I am contributing to the company and customers’ satisfaction. I continue to work to the best of my ability.
Grit is a very important contributor to success in just about everything. Hard work is always the key to overcoming obstacles and finding success.