When it comes to car maintenance, the most important relationship that you can have is with your primary care technician, or PCT. But shopping around for a good PCT can be intimidating and confusing, especially if this is your first time. In this post, Patrice Banks, founder and chief sheCANic of Girls Auto Clinic, will show you how to assess a repair garage to make sure it's a place you absolutely trust.
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The easiest and best thing you can do when you’re looking for a PCT is to first ask your friends. If you’re a woman, you’ll want to consider asking other women; unfortunately, women's experiences at repair garages can be very different from men's. You can even ask your local automotive school if they have any recommendations of where to take your car, so that you know you can find a knowledgeable and fair mechanic.
Visit the shop in person first
If this is your first time, you want to be there in person and talk to the mechanic. See how they treat other customers, their employees, and even potential customers. This is very important because it’s a good indication of how they're going to treat you.
They don’t pressure you
You should never feel pressured into getting a repair or feel uncertain with your repair. If the PCT cannot explain to you what's going on with your car, take that as a warning sign. A good PCT should be extremely knowledgeable and able to explain every step of their thinking to you. Don’t feel intimidated when it comes to understanding your car; the mechanic’s job is to make you feel comfortable with the process.
They don’t try to upsell you
A good PCT will not try to upsell you, but instead only recommend what is absolutely necessary to make your car run safely. They'll make it clear what you can fix now, and what can wait for later.
A good PCT practices patience and is extremely thorough when diagnosing a car. They want to make sure they get the right diagnosis so you don’t keep coming back. They should be upfront and honest about their limitations and capabilities. If they aren’t able to fix something, they should always recommend someone who can.