Can I order my Driver Record from Aceable?
If you’re required to submit a driver record to your court, you can purchase one from Aceable at the very end of the course on the web or in the app. The record will cost $25 and will be mailed to you with your Certificate of Completion.
What happens if I fail a level assessment?
If you don’t pass a level assessment, you can take it again (up to three times). If you don’t pass a level assessment on your third attempt, however, you’ve failed the course. Unfortunately, the state of Texas requires that in these situations you repurchase the course and start from the very beginning again.
When will I get my Certificate of Completion?
Your Certificate of Completion will be mailed to you. The course comes with free standard shipping via the US Postal Service (USPS), and certificates sent out using this option should arrive within 5-12 business days.You can also purchase expedited shipping when you reach the end of the course. Here are the prices:
- Next-Day – $45
- Saturday Next-Day – $55
- Second Day – $35
- Third Day – $10
Where do I find my court name?
If you’re taking this course to dismiss a ticket, your Certificate of Completion needs to include the name of the court that gave you permission to take the course. If we don’t include a court name or if include an incorrect court name, your certificate could be turned away.If you’re confused about which court name to select, the name is usually listed on the traffic ticket that you received.Examples of accurate court names include, but are not limited to:
- City of Austin Municipal Court
- Harris County Justice Of The Peace – Precinct 5, Place 2
- San Antonio Municipal Court
- Williamson County Justice of the Peace, Precinct 1
In your course Student Profile, you’ll be asked to enter your court name. To make it easier for you, we’ve included a drop-down menu of all possible courts.
Is there a final exam?
There isn’t a final exam. Instead, there is a four-question level assessment at the end of each of the 12 levels. You need to pass each level assessment with a 75% or better to go on to the next level and pass the course.
My court deadline is coming up and I don’t know if I’ll receive my certificate in time. What can I do?
If you’re worried that the court will not accept late documents, call your court and ask them. Some courts offer a grace period to receive documents as long as you completed Aceable on or before the 90-day deadline set by your court. Most court websites don’t mention it, but it never hurts to call.
I lost my certificate. Can I get another one?
If you need another copy of your certificate, you can easily order one from Aceable for only $10 here. If you’re having trouble making your purchase, please contact us.
How Do I Dismiss My Ticket?
FIRST STEPS: Before taking defensive driving, you must do the following:
- Request permission from the court to take defensive driving (if eligible).
- Pay all required court fees.
After all of the above are taken care of, you can sign up for defensive driving. The court will not accept your completion of defensive driving if you complete the steps out of order.
- Sign up for online defensive driving with Aceable.
- Complete our 6-hour defensive driving course.
- Wait for your certificate to arrive at your mailing address.
- Sign your certificate when you receive it.
- Turn in your certificate to your court in person or by mail. Some courts may require a Type 3A driver record in addition to the certificate.